About the Proof of Concept
Summary Results | Stores | Individual Reports | Audio & Imagery
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The Vida e Caffe proof of concept mystery shopper audit has been conducted by RCA Consulting within the Western Cape targeting five stores within this region.
The relevant stores included:
1. Roeland (ICU)
2. BRP North (Corporate)
3. Cavendish (Mall environment)
4. Glengarry (New site, Lifestyle mall)
5. Newlands (Revamped, Franchisee)
The reporting platform includes an individualised report for each store as well as an audio transcript of the mystery shopper evaluation. The research focuses on both quantitative and qualitative evaluation.
The live results workshop will address the observed trends across the five stores audited.
Please peruse through the links on either the left hand side of the screen or below the headers.
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